Overview
Open source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud, etc.
Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
Features
Chatwoot supports the following conversation channels:
Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support. Facebook: Connect your Facebook pages and start replying to the direct messages to your page. Instagram: Connect your Instagram profile and start replying to the direct messages. Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned. Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard. WhatsApp: Connect your WhatsApp business account and manage the conversation in Chatwoot. Line: Connect your Line account and manage the conversations in Chatwoot. SMS: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot. API Channel: Build custom communication channels using our API channel. Email: Forward all your email queries to Chatwoot and view them in our integrated dashboard.
And many more.
Other features include:
CRM: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes. Custom Attributes: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow. Shared multi-brand inboxes: Manage multiple brands or pages using a shared inbox. Private notes: Use @mentions and private notes to communicate internally about a conversation. Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions. Conversation Labels: Use conversation labels to create custom workflows. Auto assignment: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load. Conversation continuity: If the user has provided an email address through the chat widget, Chatwoot will send an email to the customer under the agent name so that the user can continue the conversation over the email. Multi-lingual support: Chatwoot supports 10+ languages. Powerful API & Webhooks: Extend the capability of the software using Chatwoot's webhooks and APIs. Integrations: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.
Highlights
- Omnichannel inbox that supports all the major instant messaging and social media platforms.
- CRM: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes.
- Powerful API & Webhooks: Extend the capability of the software using Chatwoot's webhooks and APIs.
Details
Typical total price
$0.166/hour
Pricing
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t3.medium | $0.00 | $0.042 | $0.042 |
t3.large | $0.00 | $0.083 | $0.083 |
t3.xlarge Recommended | $0.00 | $0.166 | $0.166 |
t3.2xlarge | $0.00 | $0.333 | $0.333 |
c3.xlarge | $0.00 | $0.21 | $0.21 |
c3.2xlarge | $0.00 | $0.42 | $0.42 |
c3.4xlarge | $0.00 | $0.84 | $0.84 |
c3.8xlarge | $0.00 | $1.68 | $1.68 |
c4.xlarge | $0.00 | $0.199 | $0.199 |
c4.2xlarge | $0.00 | $0.398 | $0.398 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp2) volumes | $0.10/per GB/month of provisioned storage |
Vendor refund policy
Refund under pro-rata basis on termination period.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
This ami packages chatwoot version 3.12.0. The UI will be accessible at http://
Be sure to ssh into the server and
- Configure the necessary environment variables.
- Install a webserver like Nginx and setup SSL/TLS.
Starting with the v2.7.0 release, this ami also bundles the Chatwoot CLI. Try it out. https://www.chatwoot.com/docs/self-hosted/deployment/chatwoot-ctl
cwctl --help
ref: https://www.chatwoot.com/docs/self-hosted/deployment/aws-marketplace#configuring-chatwoot
[1] https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#configuring-the-installation-domain [2] https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables
Resources
Vendor resources
Support
Vendor support
Community support/Next business day email support according to the subscription plan. hello@chatwoot.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
