Overview
osTicket 1.18.1 on Ubuntu 20.04 with Free maintenance support by ATH.
This is a repackaged open source software product wherein additional charges apply for support. The best thing one can say about this is that it is not similar to every other ticketing system as it provides an amazing features which are indeed very user friendly and customers attention grabbing. Whenever any customer demands for support or raises any type of issue related to this, all these issues and complaints are resolved at a very quicker pace and in a very human understandable form
Highlights
- We provide you with a platform where you will able to generate new tickets via e-mail, contact etc. and through this, you will be able to proceed further to fulfill your requirements of the project
- Incoming tickets which are generated are then assigned to several agents depending on the type of issue raised.
- Agents will help users resolve their issues as soon as possible with the correct way possible.
Details
Typical total price
$0.11/hour
Pricing
Free trial
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.micro AWS Free Tier | $0.00 | $0.012 | $0.012 |
t2.small | $0.01 | $0.023 | $0.033 |
t2.medium | $0.01 | $0.046 | $0.056 |
t2.large | $0.01 | $0.093 | $0.103 |
t2.xlarge | $0.01 | $0.186 | $0.196 |
t2.2xlarge | $0.01 | $0.371 | $0.381 |
t3.nano | $0.01 | $0.005 | $0.015 |
t3.micro AWS Free Tier | $0.01 | $0.01 | $0.02 |
t3.small | $0.01 | $0.021 | $0.031 |
t3.medium | $0.01 | $0.042 | $0.052 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp2) volumes | $0.10/per GB/month of provisioned storage |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.
Additional details
Usage instructions
Once the instance is running, enter the public DNS provided by Amazon into your browser (http://<instance ip address/osticket>). You will enter the register interface of osticket. This AMI is based on Ubuntu. To connect to the operating system, use SSH and the username 'ubuntu'. Full system configuration and quick start guide: http://www.athinfosys.com/AWS/osTicket.aspx?id=DeploymentInstructions
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
The support team was outstanding
Great support! They were very helpful and provided me with all the information I needed. They were able to answer all my questions and resolve my issue