Transform your contact center with our expertly crafted Amazon Q integration offering. This offering provides a seamless deployment, tailored to enhance every aspect of your customer interactions. From strategic planning to ongoing optimization, we work with you to optimize time to value for your Q for Connect investment.

We have crafted our offering journey in 3 segments :

1.Pre-Amazon Q in Connect Setup

• Technology Consulting: We provide a comprehensive analysis of your contact center workflows and functional requirements to craft a technology adoption plan tailored to fit your business objectives.
• Amazon Q Advisory: Receive customized advice on leveraging Amazon Q for maximum impact in your specific use cases and scenarios.
• CXT Roadmap & Prioritization: Develop a strategic roadmap for transforming customer experience, focusing on high-value initiatives.
• Contact Center & Data Readiness: Prepare for AI integration with optimized knowledge and data management, conduct time-in-motion studies to streamline agent workflows, evaluate desktop tools for better integration, and evaluate data sources and knowledge bases to ensure readiness.

1. Amazon Q in Connect Setup

• Create and Integrate Amazon Q Assistant: Develop a customized Amazon Q assistant and seamlessly associate it with your Amazon Connect setup.
• Customize and Configure: Tailor the assistant’s knowledge base for relevance, integrate with third-party systems like Zendesk and Salesforce, and set up quick responses to enhance agent efficiency.
• Comprehensive Testing: Conduct thorough testing to ensure the assistant performs flawlessly in your contact center environment.

3.Post Setup

• Integrate with AWS Services: Enhance capabilities with services like Lambda and Comprehend.
• Application Testing & Enhancements: Continuously test and improve the solution to meet evolving needs.

With our Comprehensive Amazon Q in Connect Setup, transform your contact center into a productivity powerhouse. This end-to-end offering enhances customer and agent experiences, drives efficiency, and ensures compliance, all while reducing training time.