Brillio offers innovative Managed Services designed to elevate IT operations and drive growth. Our approach focuses on minimizing risks, stabilizing operations, and fostering strategic transformation to keep clients ahead of technological trends. By leveraging global best practices, we ensure optimized costs, adherence to Service Level Agreements (SLAs), and high service availability.

Our MSP, built on the Digital Index™ delivery excellence framework, tracks project maturity across smart operations, intelligent platforms, and insights & foresights, and includes pre-built, intuitive reporting frameworks for dynamic reporting on Digital Health, Priority Incidents, and CSI initiatives, offering a holistic, persona-based project status.

Brillio’s BrillioOne.ai enabled MSP is a proven end to end solution to accelerate cloud adoption and digital transformation. Brillio`s MSP services are augmented by inbuilt AI/ML engine which drives operational efficiency, improved business outcomes, process transformation and provides actionable insights. BrillioOne.ai provides a robust, scalable, modular platform for cloud lifecycle management cutting across assessment, migration, cloud operations, service management, self-service and self-heal capabilities, cloud expense management and application performance testing.

Help Desk & End User Computing (EUC) Services

Brillio’s Help Desk and End-User Computing (EUC) capabilities offer 24/7/365 multilingual support, managing software installation, configuration, troubleshooting, and full lifecycle PC management across multiple client environments. We handle ticket triaging, escalation to L2/L3, and coordination with hardware vendors for efficient issue resolution. As a Microsoft Gold partner, we manage email systems, including MS Exchange and O365, and provide secure communication solutions. Our services include VoIP management, hardware support for printers, copiers, scanners, and comprehensive field services like corporate IT support, on-demand services, and device staging, ensuring seamless IT management and operational efficiency.

Network & Infrastructure Operations

Brillio’s network operations services offer comprehensive monitoring and response across global devices, ensuring optimal performance and maintaining configuration backups. We perform fault and performance monitoring, vendor coordination, and root cause analysis for network issues. For WAN, we ensure link failovers and conduct periodic testing, while in SDWAN, we handle performance routing, application-based QoS, and provisioning. Our LAN services include troubleshooting port errors, VLAN and link status, onboarding devices with standard configurations, IP addressing, compliance management, and network switch management. In Wi-Fi management, we address connectivity issues, configure wireless devices, and remediate performance problems. Our firewall services ensure access control, configuration, provisioning, and incident response, with automated policy enforcement. Additionally, Brillio's AWS network administration secures traffic via transit gateways, implements Direct Connect, configures NACLs and security groups, and restricts internet access using Palo Alto firewalls in DMZ VPCs, ensuring a secure and robust network infrastructure.

Security and Database Operations

Brillio provides robust Security Operations, including Risk Management, Security monitoring and incident management, threat intelligence, Periodic reporting and health dashboard, Compliance audit monitoring & reporting , Cloud security monitoring , EMAIL security – Proofpoint, IT security technology administration and management, Security expertise, Vulnerability management & penetration testing, Risk advisory and 24/7 Monitoring.

We provide comprehensive infrastructure monitoring and response, including availability, capacity, and scheduled jobs, with detailed dashboarding and reporting. We offer AWS support with CloudWatch alerts, right sizing, and automated resource deployment. Our expertise extends to managing Microsoft 365 tenants, Exchange Online, Okta, and Teams. We deliver storage management, backup management, AD/Azure AD administration, and patch management via SCCM/Intune. Our services include end-to-end virtualization with VMware/Hyper-V, OS administration for on-premises/virtual machines, and database support. Additionally, we manage hardware procurement, liaising with OEMs for comprehensive hardware lifecycle support.

Transformation and Innovation

Our transformation strategy emphasizes cloud optimization, migration to managed services, and advanced analytics. We focus on server consolidation, enhanced log analytics, and process automation, ensuring clients benefit from cutting-edge technologies and practices.