Sold by: monday.com
monday service is an intuitive, fully customizable service platform where help desk teams manage and automate their service operations and processes to resolve incidents and requests within SLAs, and deliver great customer experiences at scale. monday service allows any team to easily set up dedicated workflows to quickly change and scale with business needs without lengthy, costly development and implementation.
Sold by: monday.com
Overview
Built on top of the monday.com Work OS platform, monday service allows teams to manage ticketing, projects, assets, and their knowledge base all in one place - allowing leaders to manage resources in a holistic way, and boosting cross-org collaboration with different support tiers teams, approvers, and vendors. The enterprise-grade platform has automations and AI building blocks that enable any team member to automate any service process, from creating self service experiences and ticket routing and tagging to sending notifications, communications, and CSAT surveys. Help desk members can significantly boost their productivity, allowing them to focus on strategic initiatives, and improve the organization's service operations with less resources. With multi-level permissions, increased visibility and advanced reporting capabilities that directly link to real-time activity of teams on the ground, IT leaders can make data-driven decisions, spot trends and risks, and deliver proactive service experiences. Organizations can enjoy seamless asynchronous collaboration and the ability to integrate with any third-party tool to align teams across departments, bridge informational silos and retain organizational information in one place
Highlights
- Built-in security and compliance: monday.com secures and protects the information of more than 200K customers worldwide with absolute transparency, including multi-level user permissions and granular audit logs that exceed the highest security standards without compromising user experience.
- Tailored onboarding. Fast adoption: With monday.com, you will gain value from day one. The intuitive and easy-to-use platform and ongoing support allows your team can hit the ground running instantaneously.
- Automate your workflows: Easily build custom code-free automations to save time, eliminate repetitive tasks, and allow your teams to focus on work that pushes your business forward. Instantly generate reports, create real-time updates between teams and tools, send notifications, and more.
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
50 monday service seats | Unlock the power of monday service | $40,800.00 |
Automations | Additional automation packages to maximize productivity, and streamline processes at scale without limits or interruptions. | $10,560.00 |
Guardian Security Package | Advanced data protection and granular control | $5,000.00 |
Managed Services | Proactive hands-on services to achieve faster time to value and exceed your business goals. | $120,000.00 |
Premium Support | Premium support tier with senior dedicated reps and VIP care | $10,000.00 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Customer reviews
Sameer P.
Why I Always Turn to Monday Dev for Efficient Project Management
Reviewed on Sep 01, 2024
Review provided by G2
What do you like best about the product?
Another area Monday Dev shines is in its intuitive design, which facilitates departmental collaboration by making it usable by both technical and non-technical users. Every team member may have a clear understanding of the project statuses and data that are most important to them thanks to the flexibility to set up and configure dashboards. In addition, Monday Dev provides comprehensive reporting capabilities that shed light on project success and support teams in making data-driven choices. Updates are instantly reflected throughout the team thanks to the support for real-time collaboration, which improves response times and communication.
What do you dislike about the product?
A few users of Monday The mobile app, Dev, might not provide the same degree of functionality or user experience as the desktop version, which could make it more difficult to manage tasks while on the road. Efficiency may be impacted by the platform's occasional performance latency while processing huge datasets or intricate automations. Last but not least, although customer service is usually helpful, response times can differ, which may irritate people who require urgent aid with urgent problems.
What problems is the product solving and how is that benefiting you?
With inflexible task management systems, it might be difficult to modify project tasks in response to shifting requirements.
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Higher Education
Upgrading Venture The board Productivity: My Involvement in Monday Dev Application
Reviewed on Sep 01, 2024
Review provided by G2
What do you like best about the product?
I love Monday Dev's adaptability and natural connection point, which gain tweaking work processes and following venture headway a breeze
What do you dislike about the product?
Monday Dev can be overpowering for new clients because of its lofty expectation to absorb information and complex arrangement for mixes.
What problems is the product solving and how is that benefiting you?
Monday Dev settles project the executives challenges by concentrating assignments, following advancement, and improving group correspondence. This advantages me by smoothing out work processes, further developing perceivability, and guaranteeing better arrangement with project objectives.
Education Management
Monday Dev: Overcoming any barrier Between Task The executives and Improvement
Reviewed on Aug 31, 2024
Review provided by G2
What do you like best about the product?
viewpoint I value about Monday Dev is its strong computerization highlights. These permit you to set up custom work processes that naturally trigger activities in view of explicit circumstances, for example, moving errands between sections when situations with or sending warnings when cutoff times are drawing nearer. This diminishes manual work and guarantees nothing escapes everyone's notice.
What do you dislike about the product?
the announcing and dashboard highlights are helpful, they probably won't be all around as cutting edge or adaptable as certain groups would like. More complicated information examination frequently requires trading information to outer instruments.
What problems is the product solving and how is that benefiting you?
Monday Dev is taking care of the issues of muddled project the board, unfortunate correspondence, and wasteful assignment following. The outcome is a more effective, cooperative, and straightforward workplace, which benefits me by diminishing the time spent on regulatory undertakings, further developing group coordination, and empowering better venture results.
Higher Education
Team up and Overcome: A Profound Jump into Monday.com
Reviewed on Aug 31, 2024
Review provided by G2
What do you like best about the product?
Reconciliation Capacities: Monday Dev coordinates with many apparatuses and administrations, from designer driven instruments like GitHub, GitLab, and Bitbucket to efficiency instruments like Leeway, Microsoft Groups, and Google Drive. This reconciliation guarantees that every one of your instruments convey flawlessly, decreasing the need to switch among stages and incorporating your work process.
What do you dislike about the product?
Conflicting Client service: While Monday.com by and large has great client service, a few clients report conflicting encounters. Contingent upon your area and issue intricacy, reaction times can fluctuate, and at times, getting a goal could take surprisingly lengthy
What problems is the product solving and how is that benefiting you?
Asset Distribution Difficulties
Issue: Proficiently distributing assets — whether now is the right time, individuals, or spending plan — is basic for project achievement. Unfortunate asset portion can prompt bottlenecks, exhausted colleagues, or underutilized assets.
Arrangement: Monday Dev offers asset the executives instruments that permit you to see who is chipping away at what, how long is being spent on assignments, and where assets are required most. Responsibility sees help to adjust errands across the group.
Benefit: This guarantees that assets are utilized proficiently, cutoff times are met, and no colleague is overpowered with an excessive amount of work. It additionally assists in redistributing assets as needs with moving.
Issue: Proficiently distributing assets — whether now is the right time, individuals, or spending plan — is basic for project achievement. Unfortunate asset portion can prompt bottlenecks, exhausted colleagues, or underutilized assets.
Arrangement: Monday Dev offers asset the executives instruments that permit you to see who is chipping away at what, how long is being spent on assignments, and where assets are required most. Responsibility sees help to adjust errands across the group.
Benefit: This guarantees that assets are utilized proficiently, cutoff times are met, and no colleague is overpowered with an excessive amount of work. It additionally assists in redistributing assets as needs with moving.
Construction
Changing Work process The executives with Monday Dev: A Client's Viewpoint
Reviewed on Aug 29, 2024
Review provided by G2
What do you like best about the product?
Monday Dev intrigues with its adaptability and easy to understand interface, taking into consideration simple customization of work processes. Its coordination capacities incorporate undertaking the board errands, while ongoing cooperation highlights upgrade group correspondence. The visual instruments for following headway simplify it to screen achievements and cutoff times.
What do you dislike about the product?
Monday Dev can be overpowering for new clients because of its broad highlights and customization choices. The expectation to learn and adapt is steep, and the estimating can be costly for more modest groups. Also, execution might slack with bigger ventures, and setting up incorporations can be intricate and tedious.
What problems is the product solving and how is that benefiting you?
Monday Dev tends to key item the board difficulties by offering an incorporated stage where errands, timetables, and assets can be effectively made due. It lessens the intricacy of planning across groups by giving clear perceivability into who is answerable for what, guaranteeing that cutoff times are met and needs are clear. The application's constant coordinated effort instruments further develop correspondence, limiting postponements and misconceptions. Also, its vigorous announcing and examination highlights consider information driven navigation, which helps in distinguishing bottlenecks and advancing the advancement cycle. Generally speaking, it works on project the board, prompting expanded efficiency and more effective item dispatches.