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quickly securely access and fix any remote device anywhere, on any platform, with a single solution
What do you like best about the product?
provides a robust and versatile platform that supports various applications and professionals, ensuring efficient and secure remote support capabilities.
What do you dislike about the product?
There have been instances where users experienced slow connectivity, which can hinder the efficiency of remote support sessions. There is a limitation from the support team knowledge when it comes to integrating features, particularly with Intel vPro.
What problems is the product solving and how is that benefiting you?
1. Beneficial for help desk teams, as they can quickly and securely access and fix any remote device, regardless of the platform
2. Ability to record remote sessions automatically, which is crucial for auditing and ensuring security.
2. Ability to record remote sessions automatically, which is crucial for auditing and ensuring security.
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User-friendly Remote Assistant Tool
What do you like best about the product?
One of the best Remote Assistant software interms of secure Remote connection and secure file transfer over the remote
What do you dislike about the product?
This software is very costly for the SMB business need to minize the cost
What problems is the product solving and how is that benefiting you?
As I am sales consultant I have sold this software with various organisations and that all organisations are satisfied received feedback from them organization.
Software is easy to use and secured helping it team to take remote securely.
Software is easy to use and secured helping it team to take remote securely.
Helpfull Remote Support
What do you like best about the product?
BeyondTrust Remote support best in the industry, one of the easy to use software and it can be integrated with differnt platforms
What do you dislike about the product?
the software is customer support friendly however it is little hard to install and the cost is high
What problems is the product solving and how is that benefiting you?
it helps reduce the support time as compare to traditional way of problem solving, the technical can access remote desktop instead of him coming to user place, it provides secure connection for remote desktop
Efficient and Secure Remote Support Solution
What do you like best about the product?
It is an excellent solution for securely accessing and supporting devices or systems remotely. It allows technicians to quickly connect to, view, and control remote systems while maintaining robust security. The seamless collaboration features enhance support efficiency across different devices and locations.
What do you dislike about the product?
Cost: It can be expensive, especially for smaller businesses.
Complexity: The initial setup might be challenging for some users.
Learning Curve: Technicians may need time to get comfortable with the platform.
Complexity: The initial setup might be challenging for some users.
Learning Curve: Technicians may need time to get comfortable with the platform.
What problems is the product solving and how is that benefiting you?
provides secure remote access for technical support across various devices. It enhances collaboration among technicians and ensures robust security during remote sessions. Overall, it streamlines support processes and maintains a secure environment.
Helped me with accessing my laptop
What do you like best about the product?
I have been helped multiple times and this is what I like about BeyondTrust Remote Support. It has uniquely easy UI to go through with ease on integration.
What do you dislike about the product?
The cost is litle way too high and I would love if it is lower in cost.
What problems is the product solving and how is that benefiting you?
It solves of course the remote support.
It solves trying to access your other pc if your'e away from your desktops.
It solves trying to access your other pc if your'e away from your desktops.
Discovering the Advantages of BeyondTrust Remote
What do you like best about the product?
Session Recording and reporting - Allow session to record for auditing purpose and provides report
Secure Connection - Creates encrypted connection to establish secure environment
Features - File Transfer, Remote command, Screen sharing
Secure Connection - Creates encrypted connection to establish secure environment
Features - File Transfer, Remote command, Screen sharing
What do you dislike about the product?
Cost - It can be costly to small businesses who have limited budget
What problems is the product solving and how is that benefiting you?
It allows to take remote from the user to support then and provides various features which help in making support easy
robust remote support software
What do you like best about the product?
I like Remote Access Security Controls which provides many safety options like 2fa, robust traffic encryption, password vault, its Jump Technology,is a ease of use that help to access unattended systems on unknown networks without the need for VPN. Intergrated with many services like (LDAPS, Kerberos, Smart Card, RADIUS) is ease of implementaion and make easy to work all around. Its customer support is 15-20 mins on a ticket raised.
What do you dislike about the product?
I don't dislike it at all. It have all features
What problems is the product solving and how is that benefiting you?
while using other remote softwares i faced latency issues , they disconnect many times , which i dont faced in Beyond Trust Remote support.
Remote ji2
What do you like best about the product?
Techinal support is very good via remote
What do you dislike about the product?
No issues on beyond trust report support
What problems is the product solving and how is that benefiting you?
When ever we faced connectivity issue . They are taking remote access and resolving.
Incredible Remote software tool
What do you like best about the product?
This is an easy to use software . Even naive person can work on this. Quite nice features like security control , Native 2FA and TLSv1.2.
What do you dislike about the product?
It is an amazing and useful app, no cons.
What problems is the product solving and how is that benefiting you?
amazing way to connect remotely and suport clients and users with Ease.
Friendly motivation
What do you like best about the product?
Remote support work very well for who would like to work remotely and remote work allowing free time and covering even family management and all these people work remotely.
What do you dislike about the product?
Dislikes currently no negative because campany given lot of opportunities to work remotely
What problems is the product solving and how is that benefiting you?
Sometimes system not responding due to lack of internet connection that time customer or client irate.
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