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Best AI Chatbox
What do you like best about the product?
Chatwoot is the best platform to chat with the person and easy to use to convey the message in real time with less data consuming. It also helps us to chat with AI features.
What do you dislike about the product?
It does not have any disability, but varies some cost.
What problems is the product solving and how is that benefiting you?
It is easy to chat with anyone with the help of AI features.
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Chatwoot review
What do you like best about the product?
Chatwoot is a reliable support solution for websites with a good interface for chatting and customization.
What do you dislike about the product?
Chatwoot could improve its UI to be a little user friendly.
What problems is the product solving and how is that benefiting you?
We used Chatwoot to make website widgets and to handle customer queries in real time.
One of the most efficient Customer Engagement with Robust features
What do you like best about the product?
Chatwoot offers a highly intuitive and user-friendly interface that makes managing customer interactions seamless. The omnichannel support, including integrations with social media, WhatsApp, and email, allows our team to handle customer queries from multiple platforms in one place. We use it mostly for handling Whatsapp interaction with customer and it's flwaless in that.
What do you dislike about the product?
While Chatwoot is feature-rich, there are some areas for improvement. The platform could benefit from more advanced AI-powered automation. Additionally, the reporting features, though useful, could be more customizable to better fit specific business needs. Sometimes there is a slight delay in syncing Whatsapp conversations which impacts the user experience.
What problems is the product solving and how is that benefiting you?
We primarily use Chatwoot to manage customer interactions on WhatsApp. It allows our team to efficiently handle inquiries, provide timely responses, and ensure that all communication is tracked and organized within a single platform. The ability to send and receive messages, including attachments, directly within the system has streamlined our customer service operations. It has improved our overall customer experience.
Great Customer support platform
What do you like best about the product?
Consolidation of communications and interactions from multiple platforms like email, social media, etc
What do you dislike about the product?
User Experience is not that great, Reporting and Analytics is also not too good.
What problems is the product solving and how is that benefiting you?
Centralized Communications, Improved response times and cost efficiency
Easy to setup and structured codebase to manage
What do you like best about the product?
It is open source which helps customise it to extrimity to implement business needs
What do you dislike about the product?
No such downside is there but it takes too long to build even js bundles. It can be optimised in better way.
What problems is the product solving and how is that benefiting you?
It gives business customizable helpdesk solution.
Halfbaked. Not Production ready, after 4-5 months of use review
What do you like best about the product?
At first Chatwoot seemed like the best solution on the market (after thorough market research) and the 2nd solution is Intercom.
The pricing is superior and there are no nonsense hidden fees.
I also liked the open-source model since our use case requires high customization, and overall, the features is a good match for us and get the job done without too much complicated unnecessary features.
The pricing is superior and there are no nonsense hidden fees.
I also liked the open-source model since our use case requires high customization, and overall, the features is a good match for us and get the job done without too much complicated unnecessary features.
What do you dislike about the product?
It doesn't seem production ready. We stumbled upon bugs and it feels like the Chatwoot execution is just not as reliable enough for us, we are in the business of providing critical services and we can't allow for such "bugs". Overall, our confident of the Chatwoot execution is of a weak execution.
We still like the features and the open source model but for the meantime switch to another solution and keep an eye for the next 1 year to see if things change.
Some bugs we stumbled upon:
1) The Chatwoot portal disconnects. It means we have to keep opening it up every 15 minutes or so, so it stays connected. In the meantime, if we receive a message we won't be notified. The support says it is a known issue but to us, it seems that they are too much time in the market to allow for such a critical bug and it has been for more than 2 months already. We can't allow it.
2) The mobile phone logs off as well, similar to issue 1).
3) We receive duplicate notifications (instead of one notification we receive 2).
4) I really don't like the CEO answers low-level messages on the portal. Focus on the product instead, I think you should delegate.
5) Bugs when setting up the Chatwoot to integrate with Softr. The script to generate the "Expanded chat" doesn't generate the expanded chat. There is one window that generate the code correctly and another one that doesn't generate it correctly. If you are not aware of it, you will find it confusing why your chat is not in an "expanded" chat state.
Overall, the above just killed our confident to rely on Chatwoot as a critical service provider.
We still like the features and the open source model but for the meantime switch to another solution and keep an eye for the next 1 year to see if things change.
Some bugs we stumbled upon:
1) The Chatwoot portal disconnects. It means we have to keep opening it up every 15 minutes or so, so it stays connected. In the meantime, if we receive a message we won't be notified. The support says it is a known issue but to us, it seems that they are too much time in the market to allow for such a critical bug and it has been for more than 2 months already. We can't allow it.
2) The mobile phone logs off as well, similar to issue 1).
3) We receive duplicate notifications (instead of one notification we receive 2).
4) I really don't like the CEO answers low-level messages on the portal. Focus on the product instead, I think you should delegate.
5) Bugs when setting up the Chatwoot to integrate with Softr. The script to generate the "Expanded chat" doesn't generate the expanded chat. There is one window that generate the code correctly and another one that doesn't generate it correctly. If you are not aware of it, you will find it confusing why your chat is not in an "expanded" chat state.
Overall, the above just killed our confident to rely on Chatwoot as a critical service provider.
What problems is the product solving and how is that benefiting you?
Combining support from multiple channels such as WhatsApp, Livechat and Emails.
Great service
What do you like best about the product?
Free plan is great with integration options better than Livechat.
What do you dislike about the product?
Limited configuration for chat web widget.
What problems is the product solving and how is that benefiting you?
Instant communication with our customers.
A very useful live-chat system
What do you like best about the product?
Our startup has been using Chatwoot for about a year. It has worked very well for our use case. The new features are just added advantages; it was working for us perfectly from the first version itself.
What do you dislike about the product?
No complaints as such. It solves the problem perfectly.
What problems is the product solving and how is that benefiting you?
We signed up on Chatwoot when we wanted a live chat customer support solution. We embedded the chat widget on our website, and it has been a smooth ride ever since.
Promising simple live chat tool
What do you like best about the product?
This tool has most of the basic features you would need in a live chat. It's very flexible, so you can use it either on your website or to reply to messages to a Facebook page or Twitter profile. The setup is very easy to accomplish. Also, it has a self-hosted option, which is very hard to find in similar live chat software.
What do you dislike about the product?
There's still lots of room for improvement. The live chat itself could provide more flexibility in terms of automatic responses or some sort of basic chatbots. Visitor details could also be improved (for example, the visitor location). Other than that, it could also include features to make it easier for the user to send a screenshot.
What problems is the product solving and how is that benefiting you?
Chatwoot is a simple yet effective tool to communicate with visitors and leads from multiple sources, for example the website and social media platforms like Facebook and Twitter.
Recommendations to others considering the product:
If you have someone technical on your team to set this up, then it's a nice simple live chat tool to consider.
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