AWS Managed Services Operations on Demand

Why AWS Managed Services Operations on Demand?

Operations on Demand allows AWS Managed Services (AMS) customers to gain one-time or recurring access to additional AMS operations capacity, skills, and experience. The work performed by Operations on Demand beyond the scope provided by your AMS Accelerate plan. Customers can choose from a curated and continually expanding catalog of operational offerings that includes both short-term and ongoing operational use cases. Once selected, the catalog offering is delivered by a combination of automation and highly skilled AMS resources. There are no long term commitments or additional contracts, allowing you to extend your existing AMS and AWS operations team and capabilities as needed.

Features

Select from our catalog of standardized offerings and initiate a new Operations on Demand engagement through a service request. Examples include assisting with the maintenance of Amazon Elastic Kubernetes Service, operations of AWS Control Tower, management of SAP clusters, and performing in-place upgrades of instances running out-of-support operating systems. New catalog offerings are added regularly based on demand and the operational use cases, and we can evaluate specific customer requests that align to our capabilities.

Our engineers are best in class and have experience across operations, security, systems engineering, and cloud architecture. They know how to utilize AWS services to achieve your business outcomes, and help you excel in the cloud. These same resources are also responsible for creating and iterating our catalog offerings, allowing them to continually improve operational outcomes for customers.

Purchase blocks of hours that can be used with any of our existing catalog offerings. Catalog offerings can be requested via a service request with no additional contracts required. If you need more help during a single month, you can purchase additional blocks as necessary, and scale back during a month when you don’t. Blocks are billed monthly, and you can stop using Operations on Demand at any time.

Operations on Demand is available for AMS Accelerate customers and is available in all regions where AMS is available.